This guide will explain common PS4 problems and fixes for these issues that will help you get back to playing your PlayStation 4 or PS4 Pro faster without the need to call Sony or look for a replacement.
We’ve seen a number of new PS4 problems throughout the year, and PSN problems are appearing with more frequency. With many PS4 software updates adding new features and options, there are also some issues you might run into that weren’t there before the fix.
You can use this list of common PlayStation 4 problems and fixes to get back to gaming faster. It is still a good idea to alert Sony to any potential PS4 bugs and issues, and you can use the comments section to share your fixes with other users.
Read: PS4 Tips and Tricks
PS4 problems include disc errors, the PS4 turning off without warning and problems connecting to PSN to play games with friends or to download games. Sometimes the PS4 connection problems are due to hacker groups taking the PSN network offline during the holidays and other times you need to take action to fix your home network. Click on this table of contents to jump directly
- Fix PS4 Turning Off
- Fix PS4 WiFi Problems
- Fix PS4 Disc Problems
- How to Fix PS4 Eject Problems
- Fix PS4 Audio and Video Problems
- Fix PS4 Controller Problems
- How to Fix PS4 Freezing
- PS4 Black Screen Flickers
- Fix Stubborn PS4 Problems
Here are common PS4 problems and how to fix them on your own so you can get back to playing faster.
How to Fix PS4 Turning Off
The most common PS4 problem we see is that the PS4 turns off randomly while gamers are using the console. This may also appear alongside the console not turning on when the owner pushes the power button.
A common PS4 problem is the console randomly turning off.
If this PS4 problem is taking place users will see a blinking blue light or blinking red light on the console instead of a white light. This issue first appeared in November 2013, and Sony soon offered a collection of fixes for this PS4 problem, including an option to get a replacement if none of them work. From what we can tell this issue is mostly past, but if you have this problem you should.
- Check the HDMI cable
- Check the hard drive
- Make sure the PS4 is ventilated
Sony offers a troubleshooting guide for this problem. If all else fails, contact Sony for a replacement PS4.
How to Fix PS4 WiFi Problems
If you are experiencing PS4 WiFi problems you should unplug your router, wait a minute and then plug it back in. Then on your PS4 deletethe WiFi connection and then reconnect to your WiFi network. This may solve simple problems.You should check your router location and if possible move it to a higher location that is not obstructed.
Users who see theNW-31297-2 PS4 error code after installing the PS4 4.5 update can try to reconnect to WiFi by entering their password again, but for many users, this will not fix it. There are a lot of complaints on the PlayStation Forums from users who cannot fix this PS4 WiFi problem. With the PS4 5.0 update and higher this shouldn’t be an issue any more.
You may still run into PS4 WiFi problems due to where your console is located and interference in your house. Ultimately I ran an ethernet cable to my PS4 through the walls so i could play games without lag.
Ultimately you may need to buy a WiFi Extender with an ethernet port, a power over ethernet adapter or run Ethernet cable to your PS4 to play online reliably until Sony fixes this.
How to Fix PS4 Disc Reading Problems
This shouldn’t be as much of an issue now that Sony delivered an update, but if you put a disc in and the PS4 won’t read it you can still follow the same advice.
Make sure the disc is ejected (if it will eject) and then turn the PS4 completely off. You need to make sure that it is not simply sleeping. After you turn it off wait one minute and turn it back on. If this doesn’t solve the problem you can shut it down and unplug it for a minute.
If both of those solutions fail you will need to contact Sony for a repair.
How to Fix PS4 Eject Problems
If you have no disc inserted but the PS4 constantly tried to eject a disc, there is a simple fix. We ran into this problem while trying to play Assassin’s Creed, and we are not alone. Here’s how to fix a PS4 that keeps trying to eject a game.
- Unplug all the wires from your PS4. This includes HDMI, Ethernet, audio and power.
- Now, count to 10 and then press the power button until the PS4 lights up for just a half a second.
- Yes, this works with the power cord unplugged.
- After this happens, count to 5 and plug the PS4 back in and get back to gaming.
It seems like an odd thing to do, but this fixed the issue in under a minute when other sources told us the PS4 would need to be repaired.
How to Fix PS4 Audio & Video Problems
Another common PS4 problem relates to audio and video. The report outlines complaints of PS4 audio missing, video missing or both missing. The PS4 connects with an HDMI cable that carries audio and video and an optical cable that carries audio only. If users are not seeing or hearing the PS4, it is likely that a connection is set up wrong.
Check your cables and the HDMI port to fix this PS4 problem.
If you are experiencing this PS4 problem, here are the steps you should take.
- Make Sure the HDMI cable is flush and not held out by a small piece of metal.
- Try a new HDMI cable
- Try a new HDTV
If the system works on a new HDTV you should go to the Settings -> Sound and Screen -> manually set the video output to the TV you want to use. Turn the console off and move it back to the other HDTV and start playing.
If there is a small piece of metal preventing the HDMI cable from plugging in all the way, bend it down slightly for a tighter fit or contact Sony to discuss an exchange.
How to Fix PSN Problems and Fixes
If you have trouble connecting to PSN to play games, buy games and connect with friends you may need to perform some maintenance to your home network.
We recommend using a wired connection if possible, but if that is not feasible, you can try resetting your router and modem to fix many issues.
You may need to place your PS4 in a DMZ or enable Quality of Service on your Router to make sure that the PS4 gets priority over other items like Netflix. Search your router model number and QoS or DMZ for more info, or look up your router model and PS4 settings for tips from users with your same setup.
Also, be sure to check out the fixes for common PSN problems that can also help you play games offline and get around other issues.
How to Fix PS4 Controller Problems (Dual Shock 4)
If you have Dualshock 4 problems, you can often fix them buy charging the controller or pairing it to the PS4 again.
The simplest way to fix a variety of issues, including no vibration, is to reset the controller. Use a paper clip or similar item to push the recessed button on the back of the PS4 controller near the L2 trigger. Hold the button in for a few seconds to reset it. When done, plug the PS4 controller back in with the USB cable and pair it to the console again.
How to fix common PS4 controller problems.
If you have DualShock 4 analog stick problems with the rubber part wearing off you can contact Sony for a replacement. Users report that Sony takes about a month to replace with a new controller and you need to pay to ship to Sony.
How to Fix PS4 Freezing
Some users report the PS4 freezes while playing games. This can lead to lost progress and plenty of frustration for gamers. This is a common problem but does not appear to be widespread. There are two main things users should do if this happens.
The first thing to do is look for any PS4 updates. Sony periodically releases new software for the PS4 that fixes bugs and performance issues. This could fix PS4 freezing for many users that may have skipped an update.
If the PS4 freezes after playing it for extended periods make sure it is not overheating. If it is in an enclosed entertainment center or it is not on a smooth surface it may be overheating. If this is the case moving the PS4 to a more open area could prevent freezing during long gameplay sessions.
If you still have PS4 problems contacting support is the best option, but hopefully these solutions save you time.
For users who cannot fix these or other PS4 Problems, Sony Support is the next stop. The PS4 is only months old, so any issues not caused by abuse or accidents should be covered under the included warranty. Users can talk to support on chat or by phone with an average wait of 15 minutes on the phone or no wait on chat at this time.
How to Fix PS4 Black Screen Flickers
While playing on our PS4, we constantly get black screen flickers. This happened after we switched TVs last year and after a lot of searching, we are finding a fix for some users. Warning, this will notfix the PS4 black screen flicker for everyone, but it’s an important first step.
Replace the HDMI cable that you use to connect to your HDTV, and if possible try a different HDMI connection.
We’ve also heard a lot of success from people who set the PS4 video output to 720P, but that is not optimal. A new HDMi cable did not fix our problem, but it may help you.
How to Fix PS4 HDR & PS4 Pro 4K Problems
The PS4 supports HDR gaming and the PS4 Pro supports 4K and HDR in games, but you can easily run into problems trying to set this up. First off, you need a 4K TV and one that supports HDR to get these benefits. Not all 4K TVs support HDR, so you’ll want to look up your TV model before you do much troubleshooting.
The next thing to do is make sure you are plugged into the right HDMI port. Most TVs have a single Best HDMI port that offers the best speeds for 4K and HDR. Plug into that port to make sure you get 4K HDR. if you use a soundbar or receiver, make sure if supports 4K passthrough, or you will lose out on the benefits. If you can’t get 4K or HDR, plug directly into the TV once and see if you get 4K HDR content. You may need to get a new soundbar or plug into your TV first and send the sound to your soundbar.On some TVs, you may also need to update your TV and turn on HDR on the TV.
Next, you will want to make sure you have HDR turned on in your PS4 settings. Go to Settings, Sound and Screen, Video Output settings, Set HDR and Deep Color to Automatic. Here’s more on HDR setup. You can use this guide from Sony to make sure you turn on 4K for the PS4 Pro.
How to Fix Stubborn PS4 Problems
If you have a PS4 problem that you cannot fix using the steps above, you can try the following options.
Turn your PS4 completely off for a minute, unplug it and then restart it.
If that doesn’t fix it, you can try to update your PS4 software. This may include fixes for your problem.
Try booting your PS4 into safe mode to troubleshoot. Turn the PS4 off completely. Hold the power button for abouteight seconds until the PS4 beeps twice.Connect a controller with the Micro USB cable and then press the PlayStation button on the controller.
In Safe mode, you can try changing the resolution, installing an update, restore to default settings without erasing your data and rebuilding the database. A DB rebuild can solve some problems.
A final option to try is to factory reset your PS4. Youcan do this in safe mode or in the normal mode in Settings -> Initialization – Restore Default Settings. This will wipe all data and you cannot undo this.
FAQs
What are the most common PS4 problems? ›
Some of the most commonly occurring PS4 faults include blinking lights, overheating, damaged or worn out HDMI and USB ports, as well as malfunctioning hard drives.
How do I fix my PS4 problem? ›- Unplug the power cable. To manually restart your console, follow these steps:
- Check your device for damage. ...
- Try a different power outlet or cable. ...
- Clean your console. ...
- Restart your device in Safe Mode. ...
- Factory reset your device.
When booting your PS4, the LED light on the side of your console should momentarily pulse blue before changing to white. But if your console has a problem, the blue light will pulse continuously without turning white. This is usually followed by your PS4 inexplicably turning off.
Can a PS4 be fixed? ›At CPR, we offer quick and affordable PlayStation 4 repair services without hassles or delays. From error messages, malfunctioning disk drives, and damaged HDMI ports to an overheating console, hard drive issues, and more, we fix all of the most common PlayStation 4 issues.
How long is a PS4 supposed to last? ›On average, a PS4 can last 5 years at least. However, things could be different in certain cases. To make sure your PS4 can last longer, you need to take care of it in your daily life. In the following content, you can get some tips that can help extend the PS4 lifespan.
What year will PS4 shut down? ›Are PS4 servers shutting down 2022? Sony has already pushed the PS4 end of life, and it will be no sooner than 2023.
What causes PS4 to stop working? ›The problem is probably faulty firmware, a network issue, or overheating. You can solve this problem by giving your PS4 a rest so it can cool down. Also, avoid hard resetting your console because this can make it crash.
What is blue light of death? ›The blue light of death could mean that your power or HDMI cables are damaged or faulty. Here's how to find out if that's the problem. Press and hold the Power button until your PS4 beeps twice and turns off. Disconnect all your PS4 cables. Check the power cable for damage like rips or tears.
Will a factory reset fix my PS4? ›If you're having issues with your console (like crashing, glitching, freezing, or save errors), a factory reset may help to resolve them. Since a factory reset will erase all your personal information from your PS4 and restore it to factory settings, it's important to back up your PS4 data beforehand.
Does GameStop fix PS4? ›Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.
Is it OK to clean PS4? ›
You absolutely can, but be aware that if your PS4 is still under warranty, you will void it by cleaning the internals. A PS4 shouldn't have gathered enough dust to require cleaning while it's still under warranty, so contact customer service instead to get it looked at.
How do I clean the dust out of my PS4? ›- Step 0: What You'll Need for Cleaning a PS4. ...
- Step 1: Shut Down Your PS4 and Unplug Everything. ...
- Step 2: Remove the Back Stickers and Screws. ...
- Step 3: Remove the PS4's Cover. ...
- Step 4: Remove the Power Supply. ...
- Step 5: Blow the Dust Out of Your PS4.
Here are the possible reasons for PS4 running slow and lagging and even freezing at times. Poor or slow internet connection. Lack of enough space in the hard drive or fault hard drive. Dust accumulation and poor ventilation on the console.
Will Sony replace my PS4? ›You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
Which PlayStation has the longest lifespan? ›The PlayStation 2 continued to be produced until 2013 when Sony finally announced that it had been discontinued after over twelve years of production—one of the longest lifespans of any video game console.
Do all PS4 overheat? ›Your PS4 may overheat if the vents are blocked, or if there isn't enough clearance between the vents and other objects. The PS4 will also tend to overheat if there's a lot of dust inside. The temperature in your room can also have an effect, as can faulty hardware or firmware.
How much does it cost to run a PS4 all day? ›| Console1 | Estimated Watts Consumption (per hour) | Estimated Monthly Cost (Gaming for 2 hours per day, 7 days perweek)2 |
|---|---|---|
| New Consoles | ||
| Nintendo Switch | 10-18 | $0.14 - $0.25 |
| PS4 | 90-150 | $1.23 - $2.04 |
| Xbox One X | 65-180 | $0.88 - $2.45 |
One could argue that the PS4 costs less than both versions of the PS5. The latter has also suffered shortages in supplies, creating difficulties for makers and buyers alike. If one's desperate to play Sony's expansive catalog of first-party games, it will make sense to acquire the older-generation console even in 2022.
Are all PS4 discontinued? ›Its successor, the PlayStation 5, was released in November 2020, with Sony discontinuing in Japan all PlayStation 4 models except the Slim version in January 2021, with it still being produced in Western markets following their statement of 3-year support of PS4.
Can a PS4 last 15 years? ›Can a PS4 last 15 years? Of course, it depends on the quality of care, system use, but if I look at the pattern of physical issues of PS4 and how sturdy it is, the console is manufactured to last at least 7-10 years before parts need replacing.
Has a PS4 ever caused a fire? ›
R.I. State Fire Marshal Timothy McLaughlin told 12 News the cause of the fire was electrical, concluding that the batteries inside a charger for a PlayStation 4, which was left plugged in, caught fire.
What is the blue light of death on PS4? ›The blue light of death could mean that your power or HDMI cables are damaged or faulty. Here's how to find out if that's the problem. Press and hold the Power button until your PS4 beeps twice and turns off. Disconnect all your PS4 cables.
Does a dirty PS4 affect performance? ›Physically Clean Your PlayStation 4
If you've had your PS4 for some time, chances are that dust and other grime have built up inside. This can deteriorate performance if left unchecked—with more heat trapped in the system from the debris, the system fans have to work harder, decreasing overall efficiency.
If you've had a PlayStation 4 for a while, chances are that it runs a lot louder than it did when you bought it. Like with most devices, dust tends to build up over time inside the system. To keep your PS4 running at its best, it's wise to open and clean your system every once in a while.
Does the PS4 shut down if it gets too hot? ›Overheating is the most common cause of a PlayStation 4 shutting down randomly. The entire back of your PlayStation 4 has vent holes to release hot air. The sides of your PlayStation 4 are also ventilated. Make sure your PlayStation 4 isn't in an enclosed area, such as a small shelf in a home entertainment center.
Does PS4 have a red light of death? ›Many feared ahead of the console's launch that this "red line of death" indicated PS4's fail state, meaning the next-gen console was dead. This is not the case. Here's the deal. If you boot your PlayStation 4 and find yourself staring at an ominous red line, it means your PS4 is overheating.
Why is my PS4 light orange? ›The console is on and working normally. This light may appear yellow or amber to some. After a few seconds, the console light should stay solid orange. Rest mode is a low-power state when the console can charge controllers, download and install content.
Why is my PS4 turning white? ›PS4 White Light Troubleshooting
Sometimes the cable can get moved or hit and that can cause a bad connection. Another thing to check is the connection at your TV. It's possible that the cable has a bad connection at your TV. Just try wiggling it or removing it and re-inserting it at the TV connection.
The corrupted data PS4 is also caused by the installation process of the game being interrupted. Factors of this issue include your internet connection, the device's storage capacity, incompatible games, and many more. Delete the game, don't worry as your saved data will be safe.
What is the white light of death on PS4? ›A persistent blinking ps4 white light is the light of dread for many PS4 gamers as it suggests that something is wrong with their consoles. It usually means that a system error has occurred in your PS4 which you'll have to troubleshoot to solve.
How can I clean my PS4 faster? ›
Use a soft microfiber cloth to wipe the console. Be sure to wipe dust away from openings on the device. Fold your microfiber cloth in half so that a clean side faces out, and gently wipe it around your PS4.